DUE TO THE COVID-19 PANDEMIC SHIPPING IS 1-2 BUSINESS DAYS BEHIND SCHEDULE. THANK YOU FOR YOUR PATIENCE. For orders to the U.S. and Canada please allow 1-2 days for processing and 3 to 7 business days for delivery. Normal delivery times may experience delays during holiday seasons. International orders may take up to approximately 21 days (depending on your location). Orders to the UK or Australia usually take 7 to 10 business days. International customers are responsible for any and all custom duties, taxes and brokerage fees that their package may incur. If you are a customer ordering from outside of the U.S. please be aware that your order maybe subject to import taxes, duties and fees set by the custom agencies etc. of your country. It is important to note that international orders may experience delays caused by your countries customs agency. We are not responsible for any delays caused by your countries customs agency however please contact us if your order is held by your countries customs agency and we will try to help you if we can. Customers are responsible for additional shipping charges caused by submitting inaccurate or incomplete shipping details or address. Alopecia Free Consulting is a Canadian company. Returns Alopecia Free Consulting is committed to producing high quality products in order to promote healthy hair growth. Once a product is sold and shipped to a customer we cannot verify whether or not the product has been tampered with. Unfortunately for this reason, ALL SALES ARE FINAL and there are no returns for products received by the customer. Again this is done in part as a sanitary measure to ensure high quality products for all of our customers. You wouldn't want some one to have stuck their fingers into the product you are about to buy, would you? In the event of a return/refund the customer must pay the shipping cost to return the product(s). In the event of a return/refund shipping fees will not be refunded. Alopecia Free Consulting Inc. reserves the right to assess each individual case and grant or deny a refund. In the event of an international return the cost of the product(s) purchased will be refunded however the shipping cost will not be reimbursed. All returned items will be subject to a restocking fee of 5%.